Associate Cloud Engineer (Azure)

TL;DR

Associate Cloud Engineer (Azure): Managing and supporting Azure environments for clients within a managed services framework with an accent on technical support and proactive maintenance. Focus on troubleshooting Azure agents, VM management, and resolving incidents using ITIL processes.

Location: Remote (Philippines). Must be based in the Philippines; visa sponsorship is not provided.

Company

hirify.global is a cloud managed services provider specializing in Azure solutions and client success.

What you will do

• Provide ongoing technical support and handle escalations for client Azure environments.
• Manage alerting tickets and coordinate Microsoft support escalation tickets.
• Perform VM resizes, create new VMs, and manage Azure agents for backups and patching.
• Troubleshoot backup failures and provide initial support for recovery processes.
• Utilize ITIL processes and ITSM systems for Incident and Change Management.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• 1-2 years of experience with Microsoft Azure and ticketing systems.
• Experience working in a 24x7 managed services or NOC environment.
• Proficiency in Windows and Linux system administration.
• Knowledge of Azure native services such as Active Directory, Policy, Monitor, and Defender.
• Must be based in the Philippines; no visa sponsorship available.

Nice to have

• Microsoft Azure certification (AZ-104).
• Experience with Azure-based deployments and migrations.

Culture & Benefits

• Culture that encourages experimentation, failure, and candid feedback.
• Focus on collective growth, accountability, and high-impact teamwork.
• Support for personal development and learning new technologies.
• Remote work arrangement for candidates within the Philippines.