Principal Customer Success Engineer (SaaS)

TL;DR

Principal Customer Success Engineer (SaaS): Serving as a strategic advisor and product SME to help customers maximize business outcomes through product adoption and AI innovation with an accent on operational transformation and revenue protection. Focus on designing scalable enablement assets, optimizing workflows, and aligning platform capabilities with enterprise business outcomes.

Location: Denver, CO, United States

Salary: $140,000 - $175,000 Base Salary

Company

hirify.global builds uncomplicated service software that delivers exceptional customer and employee experiences through a people-first approach to AI.

What you will do

• Act as a strategic advisor on industry trends, AI innovation, and digital workplace transformation.
• Conduct workflow audits, discovery sessions, and stakeholder workshops to identify improvement opportunities.
• Partner with CSMs and Account Managers to drive product adoption and identify expansion opportunities.
• Build scalable enablement assets, including playbooks, maturity models, and ROI methodologies.
• Influence product strategy and roadmap by consolidating customer insights and operational challenges.
• Proactively identify adoption barriers and utilization gaps to mitigate customer risk and support retention.

Requirements

• 5+ years of experience in Customer Success, Solutions Engineering, Technical Consulting, or Service Management.
• Working knowledge of ITIL principles and service management best practices.
• Experience with enterprise SaaS platforms related to workflow orchestration and operational support.
• Strong analytical skills to interpret customer health indicators and adoption metrics.
• Excellent communication and stakeholder management skills for both technical and executive audiences.
• Willingness to travel up to 30% based on business needs.

Culture & Benefits

• Comprehensive insurance options: medical, dental, vision, disability, and life.
• Employee Stock Purchase Plan (ESPP).
• Flexible PTO, flexible spending, commuter, and wellness benefits.
• Supportive family policies including adoption and parental leave.
• Commitment to diversity, equity, and inclusion in a global workplace.