Senior Manager, Account Management (HRTech)

TL;DR

Senior Manager, Account Management (HRTech): Leading customer retention and growth for a background screening client base with an accent on product adoption and regulatory compliance. Focus on optimizing renewal processes, managing global retention teams, and reducing churn through data-driven analytics and industry expertise.

Location: Remote (Must be based in the US)

Salary: $100,000 – $110,000 Annually USD

Company

Global technology partner for corporate legal and compliance teams, specializing in background screening and consumer reporting services.

What you will do

• Lead the Customer Success function to achieve budgeted quotas for recurring revenue retention.
• Develop and execute retention strategies tailored to the regulatory and operational realities of the screening industry.
• Manage and coach global retention teams to build a culture of accountability for sales and retention targets.
• Collaborate with Product, Compliance, and Operations teams to optimize turnaround times (TAT) and accuracy rates.
• Serve as the executive escalation point for critical accounts and integrate Customer Success teams from acquired companies.
• Partner with marketing to build customer advocacy through industry events like PBSA and thought-leadership content.

Requirements

• Must be based in the US.
• 5–10 years of experience in account management and customer success specifically within the background check/screening or consumer reporting industry.
• Working knowledge of FCRA requirements and adjudication workflows.
• Proven history of meeting retention objectives and building customer success operations models.
• Strong expertise in Salesforce and Excel.
• Ability and willingness to travel up to 50%.

Nice to have

• Experience integrating Customer Success teams following mergers or acquisitions.
• Experience working in a PE-backed environment.
• Familiarity with ATS and HRIS integrations common in the screening industry.

Culture & Benefits

• Health, Dental, and Vision Insurance.
• 401(k) with employer match.
• Open PTO, 11 paid holidays, and 4 annual Paid Global Wellness Days Off.
• Paid Parental Leave and Pet Insurance.
• FSA and HSA options.
• Remote work flexibility and access to LinkedIn Learning platform.