IT Support Engineer II (Medtech)

TL;DR

IT Support Engineer II (Medtech): Managing A/V systems, employee lifecycle, and IT automation within an AI-native mental health platform with an accent on executive support and MDM administration. Focus on streamlining IT processes via low-code tools and maintaining high-availability conference room technology.

Location: Must be based in New York and work onsite 5 days per week

Salary: $53.85 - $67.82 per hour

Company

hirify.global is a global mental health company providing personalized support through an AI-native platform to eliminate barriers to mental healthcare.

What you will do

• Own end-to-end A/V setup, maintenance, and troubleshooting for all conference rooms and event spaces.
• Manage the full employee IT lifecycle, including onboarding, offboarding, and access provisioning across core systems.
• Administer asset management, including tracking, deployment, and conducting quarterly inventory audits.
• Build and maintain IT automations using low-code/no-code tools such as Zapier, n8n, and Okta Workflows.
• Provide high-touch "white-glove" IT support to executive leadership to minimize disruptions.
• Serve as an escalation point for Tier I & II support, resolving complex hardware, software, and network issues.

Requirements

• 4-7+ years of experience in IT support, IT operations, or end-user support engineering.
• Must be based in New York and available to work onsite 5 days per week.
• Demonstrated fluency with AI tools (ChatGPT, Claude, Gemini) for troubleshooting and documentation.
• Hands-on expertise with A/V systems, conference room technology, and MDM platforms (JAMF or comparable).
• Experience with IAM platforms like Okta and building automations via Zapier or n8n.
• Strong working knowledge of MacOS, Windows, iOS, and Android OS.

Nice to have

• Jamf 100 & Jamf 200 certifications.
• Experience working in a highly regulated HIPAA environment.
• Basic knowledge of scripting languages such as Python, Bash, or PowerShell.
• Familiarity with ITIL frameworks or formal service management practices.

Culture & Benefits

• Comprehensive Health, Dental, and Vision benefits starting on the first day.
• 401(k) match up to 2% and HSA/FSA plans with company contributions.
• Competitive paid time off, including vacation, sick leave, and parental leave (16-18 weeks).
• Annual professional development reimbursement up to $1,000.
• Access to mental health services, fertility care support, and wellness subscriptions like Noom and Wellhub.