Customer Success Strategic Accounts (AI)

TL;DR

Customer Success Strategic Accounts (AI): Own a portfolio of strategic consumer-brand customers ($100K+ ARR), driving retention, expansion, and executive-level co-building across the customer journey with an accent on multi-team growth beyond CX and value-led win-back conversations. Focus on translating account needs into roadmap influence and building strategic-account playbooks from first principles.

Location: Remote (New York; North America - East Coast)

Company

hirify.global is the Agent of Record for consumer brands, consolidating the customer journey into a single AI agent with shared memory, context, and tools.

What you will do

• Own a portfolio of strategic accounts ($100K+ ARR), driving retention, expansion, and executive relationships.
• Build stakeholder maps to identify decision-makers and the next expansion opportunities.
• Lead multi-team expansion beyond the CX buying center into Marketing, Returns, E-commerce, and Operations.
• Run executive-level strategic conversations that move contracts and direction toward commercial outcomes.
• Partner with AEs on commercial expansion and with PMs to translate account needs into roadmap influence.
• Win back at-risk accounts and counter competitive threats through value-led conversations.

Requirements

• Commercially driven, first-principles operator with a track record of measurable revenue ownership (upsells, cross-sells, expansions, renewals).
• Experience running C-suite/VP conversations that moved contracts (not just maintaining relationships).
• Ability to manage enterprise account complexity across multi-stakeholder organizations over multi-year relationships.
• Proven account win-back experience, including beating competitors head to head.
• AI-native mindset with real projects using tools like Claude Code (not just curiosity).
• Senior operator/leadership experience reporting into executive leadership (permanent senior operator role).

Culture & Benefits

• Remote-first with occasional travel to customers, especially strategic accounts.
• Competitive base salary plus equity, sized to experience.
• High ownership: autonomy to solve problems without constant manager input.
• Fast-moving, async-first, low-bureaucracy distributed team.
• Learning budget and AI-fluency by default, with premium AI accounts and quarterly tool budget.

Hiring process

• AI-assisted screening tools used during hiring; final decisions are made by humans.
• Option to request a human-only review.