Customer Success Manager, Enterprise (Proptech)

TL;DR

Customer Success Manager, Enterprise (Proptech): Managing a portfolio of strategic enterprise accounts for a real estate investment platform with an accent on driving adoption, leading business reviews, and managing renewals. Focus on increasing customer value, identifying upsell opportunities, and collaborating with product teams to integrate AI capabilities.

Location: Hybrid in New York City, New York (3 days in office: Tue/Wed/Thu)

Salary: $110,000–$120,000 base, OTE $137,500–$150,000 + equity

Company

hirify.global is the world’s largest AI-powered operating system for real estate investing, powering trillions in transactions for global institutional firms.

What you will do

• Manage 30-40 enterprise accounts as the primary relationship holder for investment teams and C-suite stakeholders.
• Define success criteria and drive product adoption to ensure customers articulate the value hirify.global provides.
• Lead data-driven QBRs and EBRs to align customer goals and build the case for renewal.
• Execute the end-to-end renewal process and identify growth/upsell opportunities based on investment strategies.
• Act as the internal voice of the customer by synthesizing feedback for product, engineering, and sales teams.
• Advise customers on workflow configuration by developing deep Commercial Real Estate (CRE) subject matter expertise.

Requirements

• 1.5+ years of experience as a CSM at a B2B SaaS company with direct account ownership.
• Proven track record of managing end-to-end renewals and upsell processes.
• Experience managing enterprise accounts with multi-year contracts and executive-level stakeholders.
• Comfortable leading data-driven business reviews (QBR/EBR).
• Polished communication skills for interacting with CIOs and Heads of Acquisitions.
• Must be based in New York City, New York.

Nice to have

• Experience in CRE tech, proptech, or adjacent financial technology.
• Background supporting complex, configurable SaaS products requiring domain expertise.
• Familiarity with the CRE acquisition process.
• Experience with Salesforce.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with HSA/FSA options.
• 401(k) retirement plan and paid parental leave.
• Flexible Time Off (FTO) policy.
• Commuter benefits and monthly wellness reimbursement.
• Hybrid work environment requiring 3 days in office (Tues/Wed/Thur).