Client Solutions Manager (AI)

TL;DR

Client Solutions Manager (AI): Leading the full services sales cycle and commercial strategy for enterprise conversational AI deployments with an accent on SOW negotiation, scoping, and building long-term customer trust. Focus on coaching enterprise clients through CX transformation, managing complex stakeholder relationships, and ensuring measurable outcomes for large-scale AI agent implementations.

Location: Must be based in or able to work from New York or San Francisco offices

Salary: $120,000 - $145,000 USD (OTE)

Company

hirify.global is a global leader in enterprise-grade conversational AI, powering over one billion interactions for major brands by enabling effortless, agentic customer experiences.

What you will do

• Lead the full services sales cycle, from opportunity identification and discovery to SOW negotiation and contracting.
• Act as a trusted advisor to CX, IT, and Operations leaders, guiding them through the PRISM delivery methodology.
• Translate complex customer requirements into commercially sound proposals and statements of work.
• Collaborate with internal teams and the partner ecosystem to ensure successful, scalable AI agent deployments.
• Manage executive business reviews and steering committees to connect delivery progress to customer KPIs.
• Develop repeatable assets, frameworks, and pricing models to refine the professional services practice.

Requirements

• 5+ years of experience in selling or scoping professional services within AI-native or enterprise software companies.
• Proven track record in writing SOWs and navigating enterprise procurement, including MSAs and multi-stakeholder legal reviews.
• Strong commercial acumen with an understanding of services margins, attach rates, and software expansion drivers.
• Ability to build and maintain relationships at the C-suite and VP level.
• Must be willing to travel up to 50% for client engagements.
• Must be authorized to work in the USA (E-Verify employer).

Nice to have

• Experience with conversational AI, CCaaS platforms (Genesys, NICE, Five9), or CX transformation programs.
• Familiarity with agentic AI concepts like LLMs, prompt engineering, and tool use.
• Background in enterprise platforms such as Salesforce Service Cloud, SAP, or ServiceNow.
• Project or program management certifications (PMP, Scrum, SAFe).

Culture & Benefits

• Opportunity to work at the forefront of agentic AI in a high-growth, fast-paced environment.
• Equity package included in total compensation.
• Culture of ownership, accountability, and direct feedback.
• Backed by leading global investors including General Catalyst and EQT Ventures.

Hiring process

• Talent Acquisition screening.
• Hiring Manager interview.
• Technical Case Study and stakeholder interviews.
• Bar Raiser final assessment.