Collections Specialist

TL;DR

Collections Specialist: Contact consumers about past-due insurance premiums, negotiate payment arrangements, and maintain accurate account records with an accent on compliant debt recovery and high customer service standards. Focus on solving challenging conversations professionally while meeting performance goals and adhering to FDCPA and applicable federal and state collection laws.

Location: Remote

Salary: $17 per hour PLUS commission and bonuses

Company

hirify.global provides debt recovery and financial solutions, including consumer collections through Brown & Joseph.

What you will do

• Contact consumers about past-due accounts via phone, email, and mail
• Negotiate payment plans in line with company policies
• Document communications and account updates accurately
• Adhere to federal and state collection laws, including FDCPA
• Meet performance goals while maintaining high customer service standards

Requirements

• Previous collections or customer service experience preferred
• Strong communication and negotiation skills
• Ability to stay professional and empathetic during challenging conversations
• Basic computer proficiency and ability to learn new systems
• Bilingual skills are a plus

Culture & Benefits

• Benefit package options: health, dental, vision, life, and disability
• 401(k) retirement plan option with company matching
• Paid time off starting at 18 days per year
• Paid holidays: 7 standard holidays plus 2 floating holidays
• Remote work arrangement

Hiring process

• Interviews to assess collections/customer service experience and communication/negotiation skills
• Evaluation of ability to document accurately and follow compliance requirements