Remote Collections Representative (Fintech)

TL;DR

Remote Collections Representative (Fintech): Managing inbound and outbound calls to assist customers with past-due accounts with an accent on maintaining high service standards and operational excellence. Focus on utilizing AI-enabled tools to streamline workflows and ensuring consistent support quality in a fast-paced call center environment.

Location: Must be located within a 60-mile radius of Glendale, AZ

Compensation: $17.00/HR + Bonus

Company

hirify.global is a leading FinTech provider of in-store and e-commerce lease-to-own solutions, dedicated to innovation and inclusive collaboration.

What you will do

• Handle inbound and outbound calls to collect on past-due accounts
• Provide high-quality support and service to customers
• Navigate multiple software applications and screens simultaneously
• Maintain accurate records of customer interactions
• Participate in mandatory virtual training and ongoing professional development

Requirements

• Must be located within a 60-mile radius of Glendale, AZ
• Prior experience in customer service or collections
• Excellent verbal and written communication skills
• Proficiency with computer systems and multitasking
• High school diploma or GED equivalent and at least 18 years of age
• Must have a wired internet connection (min 10 Mbps down/4 Mbps up)

Culture & Benefits

• Full health benefits including medical, dental, vision, and life insurance
• Company-matched 401k and Employee Stock Purchase Program
• Paid time off, paid holidays, and paid volunteer hours
• Tuition reimbursement and charitable gift matching
• Access to various Employee Resource Groups

Hiring process

• Submit application and complete a 10-minute Virtual Introduction
• Recruiter follow-up via text message for qualified candidates