обновлено 14 дней назад
Customer Success Coordinator
28$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Coordinator (Fitness): Driving client triumphs and engagement for the WarriorBabe VIP program with an accent on onboarding, retention, and relationship building. Focus on managing client communications, facilitating program renewals, and ensuring a seamless experience for women on their fitness journeys.
Location: Remote (United States, excluding California). Must be available for evening hours (until 9pm PST/12am EST) and Saturdays (7am-3pm PST/10am-6pm EST).
Compensation: $28.00 per hour plus performance-based bonuses.
Company
is a fitness-focused company dedicated to helping women regain personal power through personalized macronutrient plans, workout programming, and a supportive online community.
What you will do
- Serve as the primary point of contact for new VIP clients post-sale to ensure a high-quality onboarding experience.
- Support coach-client assignments and manage welcome call cadences.
- Field general program inquiries via email, phone, and text messages.
- Proactively identify opportunities for program renewals and ascension to additional services.
- Collaborate with the internal team to resolve client issues and escalations.
- Maintain client engagement and momentum to support long-term retention goals.
Requirements
- 3-5+ years of experience in customer service or client success.
- Must be based in the United States (excluding California).
- Availability for evening shifts (Mon-Fri until 9pm PST) and Saturdays (7am-3pm PST).
- Proficiency in CRM systems and project management tools.
- Strong multitasking and time-management skills with a client-first mindset.
- Excellent verbal and written communication skills.
Culture & Benefits
- Full-time remote position with flexible scheduling outside of mandatory meetings.
- Comprehensive medical, dental, and vision insurance after 90 days.
- 401k plan with employer matching.
- Accrued PTO and paid holidays.
- Exclusive discounts on merchandise and services.
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