Customer Service Technical Advisor (Portuguese)

TL;DR

Customer Service Technical Advisor (Technical Support): Supporting enterprise clients globally by resolving technical incidents and managing SLAs with an accent on triage, internal coordination, and service excellence. Focus on ensuring timely resolution of technical issues and maintaining high-quality communication between customers and resolver groups.

Location: Hybrid in Budapest, Hungary (3 days office, 2 days home)

Company

hirify.global is the UK's leading communications group providing secure connectivity and digital services to multinational businesses and organisations worldwide.

What you will do

• Act as the first point of contact for customer-reported technical issues and service requests.
• Triage and assign incidents, track progress, and ensure timely resolution based on SLA targets.
• Coordinate and escalate complex issues with technical resolver groups to ensure resolution.
• Maintain accurate documentation and follow up on all cases until closure.
• Keep users and internal teams informed with clear and timely updates on incident progress.

Requirements

• Fluency in Portuguese and English (written and verbal).
• Must be based in Budapest, Hungary.
• Flexibility to support rotating shift work, including night shifts and weekends.
• Strong customer communication and interpersonal skills.
• Basic understanding of IT environments or willingness to learn quickly.

Nice to have

• Proficiency in Spanish.
• Experience with network monitoring or troubleshooting.
• Familiarity with Cisco technologies or certifications.

Culture & Benefits

• Hybrid work model allowing for a balance of office and home work.
• Opportunity to build a global tech career within a dynamic international team.
• Professional development opportunities in a company transformed by AI and innovation.
• Competitive benefits package.