Customer Service Technical Advisor with Portuguese

Location: Budapest, Hungary; hybrid schedule with 3 days in the office and 2 days from home. Rotating shifts, including nights and weekends, are required.

Company

hirify.global is a UK communications group providing connectivity, digital services, and technology solutions to consumers, businesses, and public-sector organizations.

What you will do

• Act as the first point of contact for customer-reported technical issues and service requests.
• Triage, assign, and track incidents against SLA targets through resolution.
• Provide clear and timely updates to customers and internal teams.
• Coordinate escalations with technical resolver groups, suppliers, and service teams.
• Apply ITIL practices, maintain accurate case documentation, and complete follow-ups.
• Monitor resolved cases, confirm correct closure codes and priorities, and follow up on high-priority incidents.

Requirements

• Fluent Portuguese and English, both written and verbal.
• Strong customer communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Basic understanding of IT environments or willingness to learn quickly.
• Availability for rotating shifts, including night shifts and weekends.

Nice to have

• Spanish language skills in addition to Portuguese and English.
• Experience with network monitoring or troubleshooting.
• Familiarity with Cisco technologies or certifications.

Culture & Benefits

• Hybrid work model with flexibility between the Budapest office and home.
• International environment supporting enterprise clients worldwide.
• Opportunities for professional development and building a global technology career.
• Customer-first culture centered on clear communication, commitment, collaboration, and continuous improvement.