Community Navigation Specialist

Location: Iowa City, Iowa, United States; standard office environment

Pay rate: $21–$22.80 per hour

Company

hirify.global is an international humanitarian nonprofit organization providing health, safety, education, economic wellbeing, and community integration support to people affected by conflict and disaster.

What you will do

• Conduct outreach to eligible clients and provide individualized guidance on accessing community resources.
• Coordinate referrals and appointments with accredited immigration legal service providers, certified healthcare partners, interpreters, and other support organizations.
• Help clients navigate transportation, interpretation, appointment systems, and other logistical barriers.
• Follow up with clients, monitor referrals and outcomes, and maintain accurate tracking and documentation.
• Promote culturally responsive, trauma-informed, client-centered services and long-term self-sufficiency.
• Collaborate with coworkers, service providers, interpreters, and community organizations.

Requirements

• Undergraduate degree or equivalent experience.
• Relevant human services, community navigation, or nonprofit program experience; two years is strongly preferred.
• Experience with immigrant and refugee populations is preferred.
• Fluent English, spoken and written, is required.
• Strong relationship-building, diplomacy, communication, organization, problem-solving, and multitasking skills.
• Valid driver’s license and access to a personal insured vehicle are required.

Nice to have

• Proficiency in Swahili, Arabic, Spanish, Dari, or Pashto.
• Lived experience connected to immigrant or refugee communities.
• Proficiency with Microsoft Word, Excel, Outlook, internet research, and digital data-entry tools.

Culture & Benefits

• Culturally responsive, trauma-informed, and client-centered working approach.
• Occasional weekend or evening work may be required.
• Ten sick days, ten US holidays, and 20–25 paid time-off days depending on role and tenure.
• Medical, dental, and vision insurance, FSA options, disability and life insurance, and an Employee Assistance Program.
• 403(b) retirement savings plan with immediately vested matching contributions.

Hiring process

• The position reports to the Deputy Director of Programs.
• Participation in staff meetings, training opportunities, and partner convenings is required.