Community Navigation Specialist

Location: Iowa City, IA, USA; standard office environment with occasional weekend and/or evening work.

Pay rate: $21–$22.80 per hour.

Company

hirify.global is an international humanitarian nongovernmental organization supporting people affected by conflict and disaster in more than 40 countries and 29 U.S. cities.

What you will do

• Conduct outreach to eligible client populations and provide individualized guidance for accessing community resources.
• Coordinate referrals and appointments with accredited immigration legal service organizations, certified healthcare providers, interpreters, and other service partners.
• Help clients navigate transportation, interpretation, appointment systems, and other logistical barriers related to their pathway to permanent residency.
• Follow up with clients, identify barriers to engagement, and support timely completion of required appointments and activities.
• Maintain accurate records of client interactions, referrals, appointments, outcomes, and follow-up activities in relevant databases.
• Collaborate with coworkers, community organizations, healthcare partners, interpreters, and legal service providers while maintaining professional boundaries.

Requirements

• Undergraduate degree or equivalent experience.
• Relevant professional experience in human services, community services navigation, or nonprofit programs. A minimum of 2 years of experience is strongly preferred.
• Experience working with and communicating effectively in multicultural environments.
• Strong relationship-building, diplomacy, stakeholder communication, problem-solving, multitasking, prioritization, time-management, attention-to-detail, and accuracy skills.
• Fluent spoken and written English.
• Proficiency in Microsoft Word, Excel, and Outlook, plus the ability to use the internet and other digital tools for data entry, research, and problem-solving.
• Valid driver’s license and access to a personal, insured vehicle.

Nice to have

• Experience with immigrant and refugee populations.
• Lived experience related to the communities served.
• Proficiency in languages spoken by IRC clients, including Swahili, Arabic, Spanish, Dari, and/or Pashto.

Culture & Benefits

• Client services are delivered in a culturally responsive, trauma-informed, strengths-based, and client-centered manner.
• Work includes collaboration with community partners and participation in staff meetings, training, and partner convenings.
• Benefits include 10 sick days, 10 U.S. holidays, 20–25 paid time-off days depending on role and tenure, and medical, dental, and vision insurance.
• Additional benefits include FSA options, a 403(b) retirement savings plan with immediately vested matching, disability and life insurance, and an Employee Assistance Program.
• The role is expected to end on July 30, 2027.