Telephone Support Agent (Fintech)

TL;DR

Telephone Support Agent (Fintech): Providing award-winning customer service for an investment platform with an accent on resolving queries via phone, email, and secure messaging. Focus on maintaining high service levels, ensuring compliance, and supporting customers with diverse investment needs.

Location: Hybrid (Manchester, UK). Must be able to work 3-4 days per week in the office, with the first 3 months being full-time onsite.

Salary: £27,100 starting salary

Company

One of the UK's fastest-growing investment platform businesses managing over £108.7 billion of assets.

What you will do

• Act as the first point of contact for customers, answering questions and resolving queries.
• Handle inbound calls, respond to emails, and manage a secure messaging system.
• Ensure all interactions align with service level agreements (SLAs) and compliance policies.
• Work within a fast-paced client services environment to support the product range.
• Collaborate with the telephone support team to deliver award-winning service.

Requirements

• Minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
• Must be based in or able to commute to Manchester for a hybrid schedule (3-4 days in office).
• Excellent customer service skills with a professional telephone manner.
• Strong written and verbal communication skills.
• Competence with Microsoft Word, Excel, and Outlook.
• Ability to work under pressure and meet deadlines.

Nice to have

• Previous experience in contact centres or financial services.

Culture & Benefits

• 25 days holiday (increasing with service) plus bank holidays and a buy/sell scheme.
• 6% Pension with matched contributions and discretionary bonus scheme.
• Share schemes, including free shares and BAYE.
• Health Cash Plan and discounted private healthcare.
• Free onsite gym, travel, and bike loan schemes.
• Supportive environment with regular social events and a casual dress code.