Customer Solutions Architect Customer Solutions Architect (dbt)

Location: Austin, Texas, United States; hybrid work with 2–3 days in the office each week

Salary: $135,000–$153,000 USD or $150,000–$170,000 USD annually, depending on role level and location.

Company

Fivetran and dbt Labs are combining data movement and analytics engineering products to help organizations build trusted foundations for analytics, AI, and business decisions.

What you will do

• Manage Commercial or Enterprise customer portfolios, monitor account health and product adoption, and identify expansion and churn risks.
• Build relationships with technical stakeholders and understand analytics use cases to improve customer outcomes.
• Educate customers on dbt Cloud features and deliver live demos, technical workshops, events, tutorials, and other external content.
• Partner with Sales Directors and Solutions Architects on customer lifecycle, renewals, and strategic account planning.
• Represent customer needs in product discussions and contribute to processes, playbooks, and team knowledge sharing.

Requirements

• 2+ years of experience in a post-sales role such as Technical Account Manager or Customer Success Engineer.
• Technical understanding of modern data warehousing architectures, analytics stacks, and SQL.
• Confidence presenting to different stakeholders, ideally in an externally facing role.
• Ability to work effectively in an ambiguous, fast-paced environment and respond thoughtfully in customer conversations.
• Based in Austin and available to work in the office two days per week; willingness to travel to internal and external events is required.

Nice to have

• dbt certification or previous dbt experience.
• Basic Python competency and advanced SQL knowledge.
• Experience with ancillary tools, data infrastructure, and APIs.

Culture & Benefits

• Hybrid, remote-first working environment with in-person collaboration.
• Unlimited vacation time, paid sick time, paid holidays, parental leave, and a global week of rest.
• Employer-paid medical insurance and access to mental health support.
• 401(k) plan with a 3% guaranteed company contribution and RSU stock grants.
• Learning and development, office space, and cell phone and internet stipends.

Hiring process

• Talent Acquisition Partner interview followed by a Hiring Manager interview.
• Technical screen and team interviews.
• Mock demo.