Executive Customer Success Manager (Enterprise Sales)

TL;DR

Executive Customer Success Manager (Enterprise Sales): Owning the full lifecycle and expansion of enterprise accounts with an accent on converting single-department footholds into system-wide partnerships. Focus on strategic account planning, executive-level relationship management, and navigating complex healthcare procurement processes to drive platform adoption and revenue growth.

Location: Must be based in or near Manchester, NH (Hybrid)

Company

hirify.global is a health-tech company dedicated to helping people get better through an integrated platform for clinical care and supplement management.

What you will do

• Design and execute multi-year account growth plans to expand platform usage across departments and specialties.
• Manage executive-level relationships with C-suite stakeholders, medical directors, and procurement teams.
• Translate pilot results into business cases to secure buy-in for system-wide rollouts.
• Coordinate cross-functional teams to ensure successful onboarding, training, and integration with EHR systems.
• Maintain a detailed expansion pipeline, tracking metrics, financial performance, and risk mitigation.
• Deliver regular business reviews to internal leadership and external stakeholders to articulate value delivered.

Requirements

• Proven experience managing and expanding complex enterprise accounts in a sales or account management capacity.
• Deep understanding of US medical systems, health system organizational structures, and procurement processes.
• Strong strategic account planning and stakeholder-mapping skills.
• Excellent negotiation, executive communication, and presentation abilities.
• Proficiency in CRM and sales software such as Salesforce and Gong.
• Ability to thrive in a fast-paced, evolving environment.

Culture & Benefits

• Opportunity to work at the intersection of technology and integrative medicine.
• Collaborative environment working with clinical, marketing, and data teams.
• Focus on professional growth and strategic impact within a high-growth enterprise department.