Operations Training Advisor (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Operations Training Advisor (Fintech): Developing and delivering comprehensive training programs for operational staff with an accent on blended learning, speed to competence, and continuous improvement. Focus on designing innovative learning solutions, collaborating with stakeholders, and measuring training effectiveness to drive exceptional customer service.
Location: Must be based in or able to commute to Manchester, UK (Hybrid: 3 days/week in office)
Salary: From £37,500
Company
is the UK's number one flat-fee investment platform, managing nearly £80 billion in assets for over 500,000 customers.
What you will do
- Lead the scope, design, and delivery of impactful learning initiatives for operational teams.
- Create engaging learning experiences including inductions, workshops, and coaching sessions.
- Collaborate with subject matter experts to align content with the learning capability strategy.
- Implement evaluation frameworks to assess the impact of training programs.
- Analyze performance data and feedback to drive continuous improvement of training content.
- Support the professional growth of the learning and development team.
Requirements
- Must be based in or able to commute to Manchester, UK
- Strong experience in learning needs analysis, design, and delivery within fast-paced customer service operations.
- Proven track record of influencing senior stakeholders to support organizational goals.
- Expertise in blended learning solutions and modern learning innovation (70:20:10 model).
- Proficiency in using Kirkpatrick’s Evaluation Model.
- Excellent communication and facilitation skills with an engaging training style.
Nice to have
- Knowledge of the Financial Services industry and FCA requirements.
- Professional L&D qualifications such as CTP, CIPD, or NVQ4.
Culture & Benefits
- Group Personal Pension Plan with 8% employer contribution.
- Private Medical Insurance provided by Bupa.
- 25 days annual leave plus bank holidays.
- Personal and well-being fund for physical and mental wellness.
- Staff discounts on investment products and various retail savings.
- Life assurance and group income protection.
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