Client Solutions Manager (AI)

TL;DR

Client Solutions Manager (AI): Leading the full services sales cycle and strategic delivery for enterprise conversational AI implementations with an accent on scoping, SOW negotiation, and building long-term customer trust. Focus on coaching enterprise clients through CX transformation, managing complex stakeholder relationships, and ensuring measurable outcomes for large-scale AI agent deployments.

Location: Berlin Office (Hybrid)

Company

hirify.global is a leading conversational AI platform powering over one billion interactions for global enterprise brands, focused on making customer support effortless through agentic AI.

What you will do

• Lead the full services sales cycle from opportunity identification to SOW negotiation and contracting.
• Run structured discovery sessions to define business outcomes and platform integration requirements.
• Build and maintain trusted relationships with C-suite and VP-level stakeholders at enterprise accounts.
• Collaborate with internal teams and the partner ecosystem to ensure successful delivery and high CSAT.
• Develop repeatable assets, proposal frameworks, and pricing models to refine the PRISM delivery methodology.
• Drive software expansion by demonstrating measurable value through professional services outcomes.

Requirements

• 5+ years of experience in selling or scoping professional services within AI-native or enterprise software companies.
• Proven track record in writing SOWs and navigating complex enterprise procurement and legal processes.
• Strong commercial acumen with an understanding of services margins and software expansion drivers.
• Ability to communicate effectively with technical and executive audiences.
• Willingness to travel up to 50%.
• Self-directed mindset with the ability to adapt to a fast-moving, high-growth environment.

Nice to have

• Experience with conversational AI, CCaaS platforms, or CX transformation programs.
• Familiarity with agentic AI concepts like LLMs, prompt engineering, and tool use.
• Experience with enterprise platforms such as Salesforce, SAP, or Microsoft Dynamics.
• Project or program management certifications (PMP, Scrum, SAFe).

Culture & Benefits

• Opportunity to shape the future of enterprise AI and conversational CX.
• Work in a high-growth, fast-paced environment with significant influence on category maturity.
• Collaborative culture focused on data protection, GDPR, and ISO 27001 compliance.
• Equal opportunity employer committed to diversity and inclusion.

Hiring process

• Talent Acquisition screening.
• Hiring Manager interview.
• Technical Case Study and stakeholder interviews.
• Bar Raiser session.