Senior Manager, Customer Success (Supply Chain)

TL;DR

Senior Manager, Customer Success (Supply Chain): Leading a team of Customer Success Managers to drive customer experience, retention, and growth for a global supply chain visibility platform with an accent on strategic account management and cross-functional collaboration. Focus on coaching team members, mitigating account risk, and scaling customer success playbooks to ensure business value and ROI for enterprise clients.

Location: Must be based in the USA (Chicago, IL or Remote)

Salary: $145,000 - $175,000

Company

hirify.global is a leader in AI-driven supply chain transformation, providing real-time visibility and digital twin solutions for global enterprises.

What you will do

• Develop and manage a team of Customer Success Managers to ensure best-in-class customer experience.
• Build and cultivate relationships with customer executives and champions at strategic accounts.
• Provide coaching, feedback, and direction on daily execution of CS playbooks and account planning.
• Mitigate account risk and serve as an escalation point for client conflict resolution.
• Enable internal teams to strategize on renewals and expansion opportunities.
• Hire, onboard, and develop team members to support company growth.

Requirements

• Must be based in the USA.
• 7+ years of experience in account management, consulting, or customer success.
• 3+ years of experience directly managing customer-facing teams.
• Experience working with complex software, preferably in the supply chain industry or SaaS.
• Strong analytical, persuasion, and negotiation skills.
• Bachelor's degree or equivalent experience.

Nice to have

• MBA degree.
• Experience in a tech startup environment.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits starting on day one.
• 401k retirement savings plan with employer match.
• Generous PTO, global recharge days, and volunteer days.
• Paid parental leave for all parents.
• Annual wellness stipend and technology reimbursement.
• Collaborative culture with ongoing learning and development opportunities.