Remote Contact Centre Advisor (Customer Support)

TL;DR

Remote Contact Centre Advisor (Customer Support): Providing first-line support for energy, broadband, mobile, and insurance services with an accent on resolving complex customer queries and meeting performance KPIs. Focus on managing emotive calls, cross-departmental coordination, and ensuring high quality and compliance standards.

Location: Remote (Must be based in the United Kingdom)

Salary: £26,850 per annum

Company

hirify.global is a utility provider on a mission to simplify home services by combining energy, broadband, mobile, and insurance into one place.

What you will do

• Handle customer queries across financial services, energy, or telecoms technical support.
• Resolve issues on first contact to ensure a high-quality customer care experience.
• Achieve key performance indicators (KPIs) such as Average Call Handling time, Quality, and Compliance.
• Collaborate with other internal departments to resolve customer queries effectively.
• Participate in team huddles and regular coaching sessions with Team Leaders to support career growth.

Requirements

• Must be based in the United Kingdom.
• Ability to handle challenging and emotive customer calls with empathy and patience.
• Proven problem-solving skills and the ability to remain calm under pressure.
• Strong commitment to timekeeping, responsibility, and integrity.
• Motivation to meet and exceed performance goals and targets.

Culture & Benefits

• Annual salary of £26,850 plus a performance-based bonus.
• Comprehensive training programme provided for the first 8 weeks.
• 33 days of holiday, including Bank Holidays.
• Financial perks including share options, a Save As You Earn Scheme, and a matched contribution pension.
• Health and wellbeing support via a free virtual GP service and Employee Assistance Programme.
• Enhanced family-friendly policies and inclusive Belonging groups to shape company culture.