Employee Engagement Admin Executive

TL;DR

Employee Engagement Admin Executive: Handling customer email communications for the car scheme, resolving login and pricing inquiries, and managing CSV file uploads with an accent on accurate data handling, confidentiality, and high-pressure customer support. Focus on coordinating with multiple departments to streamline processes and improve service delivery while supporting urgent requests during training and absence coverage.

Company

Employee engagement and car benefit scheme operations within hirify.global.

What you will do

• Proactively manage email communications, allocate leads to Employee Engagement Team Executives (EET Execs), and respond to customer inquiries (including vehicle specification, lead-time, and stock car questions).
• Upload and maintain starter and leaver data, ensuring accuracy and confidentiality.
• Support employees via phone and email, including joining the phone queue for urgent overflow calls when needed.
• Collaborate with the Employee Engagement Supervisor on ad-hoc projects and initiatives to improve service delivery and processes.
• Liaise with employers post-launch to connect EET support with 1st contact teams and advise on login and eligibility processes.
• Log IT tickets on behalf of the EET Team to support employees facing issues during the driver journey or login process.

Requirements

• Required: strong written communication skills and a keen interest in vehicle specifications to answer enquiries.
• Previous experience in customer service and telephone communication.
• Strong organisational skills with proactive planning, prioritisation, and problem-solving.
• Ability to thrive in high-pressure situations while maintaining attention to detail.
• Basic understanding of Salary Sacrifice products is preferred.

Culture & Benefits

• Hybrid working pattern: at least three days per week (60%) in the Watford office; during training, new starters are expected in the office 5 days a week until fully trained.
• Pension contribution up to 15%.
• Annual performance-related bonus and share schemes including free shares.
• 22 days’ holiday plus bank holidays, wellbeing initiatives, and generous parental leave policies.
• Inclusive workplace with reasonable adjustments available during recruitment.

Hiring process

• Apply online for the role and complete the recruitment steps as communicated during the process.

Location: Watford

Salary: £29,868–£31,440