Tax And Accounting Technical Support Agent

TL;DR

Tax and Accounting Technical Support Agent: Providing first-level technical support for CCH Personal Tax and CCH Corporation tax software with an accent on resolving product queries and ensuring excellent customer service. Focus on analyzing product issues, collaborating with internal teams, and maintaining high standards of support via phone, portal, and web chat.

Location: Must be based in or able to commute to Kingston, UK (Hybrid role)

Company

hirify.global is a global provider of expert software and information solutions for professionals in tax, accounting, and other specialized fields.

What you will do

• Provide efficient and effective software support to accounting practice customers.
• Resolve moderately complex product queries via telephone, support portal, and web chat.
• Analyze and reproduce product issues to develop appropriate solutions.
• Liaise with internal teams to facilitate issue resolution.
• Build and maintain deep knowledge of products, company processes, and customer needs.

Requirements

• Must be based in or able to commute to Kingston, UK.
• Working knowledge of Tax and Accounting or recent certification in Accounting, Finance, or Business Administration.
• Strong problem-solving skills and ability to learn new software quickly.
• Professional written and verbal communication skills.
• Commitment to delivering outstanding customer service and strong team ethic.

Nice to have

• Prior experience in the Tax and Accounting industry.

Culture & Benefits

• Opportunity to work in a dynamic global technology company.
• Environment that encourages autonomy and decision-making.
• Supportive team culture with ongoing training on products and systems.
• Commitment to diversity and inclusive hiring practices.

Hiring process

• Interviews must be conducted without the assistance of AI tools or external prompts.
• Candidates may be required to appear onsite at a hirify.global office.
• Virtual backgrounds are requested to be removed during interviews.