Major Incident Evaluation Lead (Fintech)

TL;DR

Major Incident Evaluation Lead (Fintech): Leading the evaluation of priority 1 crises and priority 2 incidents to strengthen organizational resilience with an accent on root cause analysis and stakeholder alignment. Focus on designing evaluation methodologies, facilitating multidisciplinary workshops, and translating complex technical failures into actionable structural improvements.

Location: Hybrid, Utrecht (NL)

Salary: €7,556 - €10,794 per month

Company

hirify.global is a global banking organization dedicated to providing financial services with a strong focus on sustainability and societal transitions.

What you will do

• Lead complex evaluations of priority 1 crises and priority 2 incidents to ensure high-quality analysis and actionable outcomes.
• Facilitate multidisciplinary workshops with 10+ participants to uncover root causes using frameworks like Bowtie and 5xWhy.
• Drive continuous improvement of evaluation processes, including quality assurance and methodology development.
• Act as a trusted advisor to senior stakeholders, translating complex findings into clear, structured recommendations.
• Coordinate with stakeholders across business, risk, and technology to deliver impact on organizational resilience.

Requirements

• University master’s degree in Computer Science, Business Administration, or a related field.
• 5+ years’ experience in incident evaluation, risk management, or organisational resilience roles.
• 3+ years’ experience facilitating multidisciplinary workshops using root cause analysis methods.
• Fluency in English (spoken and written) is required.
• Strong stakeholder management, executive storytelling skills, and organizational awareness.
• High emotional intelligence and the ability to maintain leadership under pressure.

Nice to have

• Basic proficiency in Dutch.

Culture & Benefits

• Hybrid work environment allowing a balance between home and office work.
• Competitive package including a 13th month and 8% holiday allowance.
• 10% Employee Benefit Budget.
• Annual development budget of €1,400 for professional growth and learning.
• Collaborative culture emphasizing diversity and inclusion.

Hiring process

• Initial resume and cover letter review.
• One or more interviews (online or in-person), potentially including assignments or assessments.
• Legal and reliability screening prior to the final offer.