Maritime Mission Customer Success Manager (AI/GEOINT)

TL;DR

Maritime Mission Customer Success Manager (AI/GEOINT): Leading customer engagement and technical solutioning for USG maritime mission customers with an accent on geospatial intelligence and maritime domain awareness. Focus on driving product adoption, translating operational requirements into technical capabilities, and ensuring mission success for the US Navy and other maritime partners.

Location: Remote (US) or hybrid from Herndon, VA; Westminster, CO; or Tampa, FL. Must be a U.S. Person and hold an active TS/SCI security clearance.

Salary: $108,000 – $182,600 per year (depending on location)

Company

hirify.global provides mission-critical geospatial insights and spatial intelligence for defense, intelligence, and civil government missions.

What you will do

• Serve as the primary maritime mission subject matter expert for U.S. Government customers including the US Navy, NIWC, and Coast Guard.
• Partner with Account Executives to understand mission requirements and shape technical solutions to support strategic growth.
• Guide customers in implementing, adopting, and operationalizing geospatial intelligence and AI-enabled capabilities.
• Conduct customer briefings, product demonstrations, mission planning sessions, and workshops.
• Collect operational insights and customer feedback to influence the product roadmap and capability development.
• Support proposal efforts and technical responses by providing maritime operational expertise.

Requirements

• Active TS/SCI security clearance.
• U.S. Person status (U.S. citizen, permanent resident, Asylee, or Refugee).
• 5+ years of experience supporting USG customers in defense, intelligence, or maritime environments.
• Experience in Customer Success, Solutions Engineering, Mission Engineering, or Technical Account Management.
• Deep understanding of Maritime Domain Awareness (MDA), naval operations, ISR, or GEOINT.
• Bachelor's degree in Engineering, Computer Science, Geospatial Sciences, or a related field.

Nice to have

• Prior military or civilian experience with US Navy, Marine Corps, Coast Guard, or Intelligence Community.
• Familiarity with AIS, ISR workflows, and Common Operational Picture (COP) platforms.
• Experience with cloud-native applications, API integrations, or enterprise geospatial platforms.
• Master's degree in a technical, engineering, or national security discipline.

Culture & Benefits

• Robust 401(k) with company match.
• Student loan repayment assistance.
• Mental health resources.
• Adoption reimbursement and pet insurance.
• Incentive-eligible compensation based on performance and contribution.