Service Desk Engineer (L1-L2)

TL;DR

Service Desk Engineer (L1-L2): Providing technical support for end users and maintaining corporate IT infrastructure with an accent on Windows and MacOS administration. Focus on resolving hardware and software issues, managing endpoint security, and ensuring timely ticket resolution within SLA requirements.

Location: Remote (Global)

Company

hirify.global is a leading business advisory and services group specializing in the iGaming and Entertainment industry.

What you will do

• Provide L1–L2 technical support for end users in a corporate environment.
• Maintain and monitor office IT infrastructure, including computers and peripheral devices.
• Install, configure, and support Windows and MacOS operating systems.
• Troubleshoot and resolve hardware, software, networking, and system-related issues.
• Handle support tickets and ensure timely issue resolution according to SLA requirements.
• Support endpoint security processes, including antivirus, encryption, and patch management.

Requirements

• 1–3 years of experience in IT Support, Service Desk, or Desktop Support roles.
• Strong knowledge of Windows 10/11 and MacOS administration.
• Experience with Active Directory, SCCM, and VPN.
• English: B2 or higher, fully fluent in written and spoken.
• Experience working with ticketing or task management systems.
• Understanding of endpoint security principles.

Nice to have

• Linux knowledge.

Culture & Benefits

• Global Medical Coverage.
• Health & Wellness focus.
• Performance-driven rewards.
• Compensation for gym, dental, and psychological services.
• Dynamic work environment with growth opportunities.