Service Desk Engineer (Microsoft 365)

Location: Belgrade, Serbia; hybrid work arrangement

Company

hirify.global is a global software and cloud solutions provider operating across more than 70 countries with a focus on software, cloud, data, and AI.

What you will do

• Provide internal IT support through Jira, email, and direct messaging.
• Troubleshoot Microsoft 365, Windows, email, Wi-Fi, endpoint, networking, Adobe, and other business software issues.
• Prepare, configure, image, and onboard Windows end-user devices.
• Support local office users with hardware and software issues.
• Track service tickets, coordinate with internal teams and vendors, and follow escalated issues through resolution.
• Create and maintain procedures, user guides, and technical documentation.

Requirements

• Experience in an IT service desk, desktop support, or managed IT support role is preferred.
• Working knowledge of Microsoft 365, Windows, email, networking, and endpoint support.
• Experience with Windows administration; basic macOS knowledge is beneficial.
• Fluent written and spoken English required.
• Strong troubleshooting, ticket-management, ownership, organisational, and follow-up skills.
• Ability to work with minimal supervision and willingness to learn new technologies.

Culture & Benefits

• Work with a large, strategic global platform and an enterprise-scale Dynamics 365 environment.
• Develop expertise in Microsoft technologies, including AI-related technologies.
• Collaborate with an international team focused on learning, transparency, and support.
• Access potential certifications, development opportunities, and global exposure.