Service Desk Engineer

TL;DR

Service Desk Engineer (Microsoft): Provide hands-on internal IT support for a highly customized Microsoft Dynamics 365 Sales & Customer Service environment with an accent on troubleshooting Microsoft 365/Windows and managing service tickets. Focus on deep platform understanding (Dataverse, plugins, integrations) and coordinating escalations to ensure timely issue resolution.

Location: Belgrade, Serbia (Hybrid)

Company

hirify.global is a global provider of software and cloud solutions.

What you will do

• Provide internal IT support via Jira, email, and direct messaging.
• Troubleshoot Microsoft 365, Windows, email, Wi‑Fi, endpoint, and basic network-related issues.
• Support Microsoft 365, Adobe applications, and other business software and internal tools.
• Prepare, configure, and onboard end-user devices (Windows imaging and software installation).
• Update, track, and manage service tickets; coordinate with internal teams and vendors to resolve issues.
• Escalate complex issues and follow through until closure; maintain simple procedures, guides, and technical documentation.

Requirements

• Fluent English (written and verbal).
• Experience in IT service desk, desktop support, or managed IT support.
• Working knowledge of Microsoft 365, Windows, email, networking, and endpoint support.
• Windows administration experience; basic macOS knowledge is beneficial.
• Ability to manage tickets, follow up properly, and take ownership of assigned tasks.
• Strong troubleshooting mindset and ability to work responsibly with minimal supervision.

Culture & Benefits

• Work with a large, strategic global platform and an enterprise-scale Dynamics 365 environment.
• Learn and grow with cutting-edge Microsoft technologies, including in the AI space.
• Collaborate in an international team with learning, transparency, and support.
• Access to potential certifications, development opportunities, and global exposure.

Hiring process

• Interviews to assess IT support experience, troubleshooting approach, and English communication.
• Discussion of fit for hybrid work in Belgrade and day-to-day service desk responsibilities.