Customer Success Senior Consultant (Aviation)

TL;DR

Customer Success Senior Consultant (Aviation): Managing strategic customer accounts and driving value realization for aviation technology solutions with an accent on operational workflows, stakeholder engagement, and data-driven insights. Focus on fostering long-term partnerships, optimizing customer adoption of AI-enabled capabilities, and advocating for customer needs within the product development lifecycle.

Location: Must be based in Barcelona, Spain (Hybrid role with up to 2 days/week work from home).

Company

hirify.global is a global technology provider for the air travel industry, powering 95% of international airports and serving over 2,500 transportation and government clients.

What you will do

• Manage a portfolio of strategic customers, acting as a trusted advisor for airlines, ANSPs, and OEMs.
• Develop and execute success plans to maximize the value of hirify.global solutions and drive long-term adoption.
• Advocate for customer needs and feedback to influence product development and service improvements.
• Facilitate regular service reviews and workshops to align technology solutions with customer business objectives.
• Coordinate cross-functional teams to resolve escalations and ensure timely delivery of customer outcomes.
• Analyze operational performance data and metrics to provide actionable insights for continuous improvement.

Requirements

• 2–6 years of experience in Customer Success, Account Management, or Customer Experience.
• Professional proficiency in English (C1 level).
• Deep expertise in aviation operations (e.g., OCC, flight operations, or airspace management).
• Strong analytical mindset with experience interpreting operational performance data and metrics.
• Proven ability to build relationships with senior stakeholders and influence cross-functional teams.
• Must be based in or able to work from Barcelona, Spain.

Nice to have

• Experience with AI-enabled solutions, predictive analytics, or digital transformation in aviation.
• Proficiency in additional languages beyond English.
• Background in telecommunications or satellite communications.

Culture & Benefits

• Flex Week policy allowing up to 2 days of remote work per week.
• Flex-Location benefit: up to 30 days per year to work from anywhere in the world.
• Comprehensive Employee Wellbeing program including 24/7 EAP and personalized health support.
• Extensive professional development resources via LinkedIn Learning, Pluralsight, and Harvard Business Publishing.
• Inclusive and diverse global work environment operating across 200 countries.