Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing strategic high-value accounts to drive retention, adoption, and expansion with an accent on consultative relationship building and technical platform expertise. Focus on orchestrating internal cross-functional teams, proving ROI through QBRs, and de-risking renewals for enterprise clients.

Location: Must be based in or able to work from Munich or Madrid, with hybrid office/on-site requirements and up to 2 days of home office per week.

Company

hirify.global is a unicorn-status SaaS company providing an AI-powered platform for transparency and sustainability across global value chains.

What you will do

• Own a portfolio of strategic accounts end-to-end, focusing on retention, adoption, and expansion.
• Act as a trusted advisor to executive decision-makers, understanding their business needs beyond product usage.
• Build strategic success plans and conduct QBRs to demonstrate ROI and identify growth opportunities.
• Orchestrate internal Product, Support, and Engineering teams to solve complex customer challenges.
• Drive customer participation in scalable content formats like events and webinars.
• Feed customer insights back into product and GTM strategies to improve repeatable plays.

Requirements

• 3-5+ years of experience in B2B SaaS Customer Success, Technical Account Management, or management consulting.
• Fluency in English and professional proficiency in at least one of: German, French, Spanish, Dutch, or Italian.
• Strong technical fluency with a solid grasp of cloud architecture and data concepts.
• Proven track record of managing complex accounts or projects with measurable results in retention and expansion.
• Strategic mindset with the ability to turn growth opportunities into actionable plans.
• Ability to thrive in a high-growth environment with extreme ownership.

Culture & Benefits

• Competitive base salary with a performance-based component tied to retention and expansion KPIs.
• Access to AI-native tooling and a mandate to innovate in AI-augmented enterprise CS.
• Structured organization with senior leadership support and dedicated enablement teams.
• Clear career progression paths into Team Lead or strategic commercial roles.
• Work in a fast-growing, unicorn-status environment with a mission-driven team.