Senior Strategist / CX Consultant (Customer Experience)

TL;DR

Senior Strategist / CX Consultant (Customer Experience): Developing and optimizing customer and employee experience journeys for global brands with an accent on design-thinking, eCommerce technology, and journey mapping. Focus on facilitating workshops, creating CX frameworks, and leading transformation projects for C-level stakeholders.

Location: Hybrid (London, United Kingdom) - Teams are in the office an average of four days a week.

Company

hirify.global is a leading creative company part of WPP that combines brand experience, customer experience, and commerce to drive growth for blue-chip clients.

What you will do

• Plan and deliver CX optimization and transformation projects across physical and digital touchpoints.
• Facilitate workshops using design-thinking methods to improve digital products and services.
• Act as a Subject Matter Expert (SME) for Customer Experience (CX) and Employee Experience (EX) offerings.
• Strategically lead the development of CX consultancy propositions and go-to-market strategies.
• Develop CX frameworks and tools, including blueprinting, service ideation, and journey mapping.
• Collaborate with UX/UI design, optimization, and consulting leads to deliver joined-up engagements.

Requirements

• Experience in CX consultancy focusing on new product development, roadmap definition, and business case creation.
• In-depth expertise in CX for eCommerce and influencing omnichannel journeys.
• Proven track record of designing and leading CX engagements and facilitating workshops.
• Ability to contribute to research projects and utilize insights for strategic development.
• Experience presenting complex frameworks and insights to C-Suite stakeholders.
• Must be based in or able to work in London (Hybrid: 4 days/week in office).

Culture & Benefits

• Comprehensive benefits including a discretionary bonus scheme and competitive pension.
• Medical insurance and life assurance.
• Professional growth through training opportunities and career development support.
• Family-friendly policies and options to buy and sell holidays.
• Impact-driven culture centered on the core values of Heart, Brains, and Courage.