Senior Product Designer (Customer Success)

TL;DR

Senior Product Designer (Customer Success): Designing end-to-end post-purchase experiences for a remote-first product organization with an accent on delivery, returns, and AI-powered service interactions. Focus on driving product strategy through experimentation, cross-functional collaboration, and solving complex ecosystem challenges.

Location: Must be based in Europe with the legal right to work

Company

hirify.global is a remote-first product organization leveraging AI-powered matching to connect talent with strategic roles.

What you will do

• Lead the design of end-to-end post-purchase journeys including order tracking, repairs, and customer support.
• Shape intuitive interactions for AI-augmented customer service solutions across conversational and human touchpoints.
• Identify and prioritize strategic product opportunities using customer research, data, and iterative experimentation.
• Collaborate with product managers and engineers to ensure consistency across complex, multi-partner ecosystems.
• Advocate for customer-centric design decisions while balancing operational and technical constraints.

Requirements

• Must be based in Europe with the legal right to work.
• Fluent professional English required.
• At least 5 years of experience designing digital products from discovery through delivery.
• Proven ability to thrive in ambiguous environments using experimentation and user feedback.
• Strong proficiency in applying AI tools to enhance design workflows.
• Experience designing across complex systems involving multiple teams or external platforms.

Nice to have

• Experience designing customer support, post-purchase, or conversational AI experiences.
• German language proficiency.

Culture & Benefits

• Fully remote role with flexibility to work from anywhere within Europe.
• Optional access to modern office environments for hybrid collaboration.
• Dedicated learning budget for professional development and coaching.
• Flexible working hours with a strong focus on autonomy and work-life balance.
• Regular company-wide team gatherings and office weeks.