Enterprise Customer Success Manager (Cybersecurity)

TL;DR

Enterprise Customer Success Manager (Cybersecurity): Managing strategic partnerships and driving maximum value for the largest customers with an accent on adoption, retention, and advocacy. Focus on aligning product capabilities with customer goals, mitigating churn risks, and identifying expansion opportunities.

Location: Remote (Open to candidates from almost any country worldwide)

Company

hirify.global is a global leader in AI-driven user behavior analytics, insider risk management, and workforce intelligence.

What you will do

• Act as the primary strategic partner for enterprise customers to ensure successful onboarding and ongoing value realization.
• Drive product utilization by delivering training and conducting strategic reviews to demonstrate ROI.
• Own the renewal process by monitoring customer health metrics and mitigating churn risks.
• Collaborate with Product, Support, and Sales teams to advocate for customer needs and influence product roadmaps.
• Identify and execute upsell and cross-sell opportunities to expand strategic accounts.

Requirements

• 5+ years of experience in B2B Customer Success with a track record of driving adoption and retention.
• Strong grasp of CS frameworks, lifecycle management, and subscription renewal processes.
• Experience with HubSpot, ChurnZero, or similar customer success platforms.
• Fluent in English, Spanish, and Portuguese.
• Ability to navigate high-stakes conversations across all stakeholder levels.

Nice to have

• Experience in the cybersecurity domain.

Culture & Benefits

• Fully remote work environment with genuine flexibility since 2014.
• Competitive compensation and flexible paid time off.
• Laptop reimbursement.
• Opportunities for career growth and professional development.
• Collaborative, forward-thinking team culture where new ideas are valued.

Hiring process

• Standard process typically involves three interview rounds.
• Reference and background checks are mandatory for all roles.