Director Capability Design & Definition (AIOps)

TL;DR

Director Capability Design & Definition (AIOps): Defining the strategy, architecture, and operating model for scalable AIOps in a telecommunications environment with an accent on observability, data, and automation. Focus on designing technology blueprints, conducting gap analyses, and establishing enterprise standards for AI-driven network operations.

Location: Melbourne, NSW, Australia

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband, and digital solutions to over 11 million customers.

What you will do

• Define and evolve the AIOps capability architecture, operating model, and blueprints across observability and automation.
• Lead capability maturity assessments and establish target-state roadmaps aligned with business strategy.
• Conduct gap analyses across tools and operational processes to create prioritised delivery plans.
• Develop and govern use case prioritisation frameworks to ensure measurable value in reliability and efficiency.
• Establish enterprise standards and governance for telemetry, data quality, and AI integration across OSS/BSS platforms.
• Collaborate with Architecture, Operations, and Digital teams to ensure scalable capability delivery.

Requirements

• Extensive experience in network operations, OSS/BSS, platform engineering, or telecommunications technology strategy.
• Proven experience designing complex capability architectures and blueprints in large-scale enterprise environments.
• Deep knowledge of AI/ML integration patterns, telemetry frameworks, and automation design principles.
• Ability to lead gap assessments and align cross-functional teams to a shared target state.
• Experience establishing technical standards and governance frameworks for distributed platforms.
• Strong stakeholder engagement and influencing skills to translate technical concepts for senior audiences.

Culture & Benefits

• Competitive remuneration and employee discounts on hirify.global products.
• Flexible leave policies, including additional 'Connected' days for personal focus.
• Inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Professional development through hirify.global U's industry-focused micro-credentials.
• Diverse employee-led networks, including Culture Connect, Elevate Women, and LGBTQIA+ initiatives.
• 24/7 free access to professional counselling and wellbeing support services.