Customer Service Technician

TL;DR

Customer Service Technician (Telecom): Installing, maintaining, and troubleshooting high-speed internet, video, and voice networks with an accent on outside plant facilities, wiring/equipment, and field safety. Focus on climbing poles, locating and repairing buried cables, and directing customer-facing work and sales referrals.

Location: 944 S Central Ave, Lima, OH

Company

hirify.global provides fast, reliable internet connections and is upgrading copper to fiber optic technologies across multiple states.

What you will do

• Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including associated wiring and equipment.
• Perform maintenance and repair on outside plant facilities within assigned geographic service areas.
• Climb poles, dig up and bury cable, work in utility access holes/CEVs, and locate buried telephone cables.
• Follow all safety rules and regulations during field work.
• Assist other technical personnel when requested.
• Support sales and marketing activities and direct customer-facing work and sales referrals.

Requirements

• High school diploma (or equivalent) or higher.
• Ability to distinguish colors on facilities.
• Ability to handle 28-foot extension ladders (up to 75 lbs routine work) and utility access hole covers (up to 150 lbs).
• Ability to complete service tech boot camp training and perform POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, and HSI installations.
• Basic computer skills (MS Office applications).
• Valid driver’s license and satisfactory driving record; ability to work outside in all weather conditions and at various hours, including confined spaces and working aloft.

Culture & Benefits

• Full-time role with varying shifts that may include mandatory overtime, weekends, and holidays.
• Comprehensive benefits including medical, dental, vision, and life insurance, plus an employee assistance program.
• 401K plan with company match and additional voluntary benefits.
• Hybrid workforce model across the company; this role is field-based based on position needs.
• Union-represented position (bargaining unit) with union dues/joining requirements depending on the applicable collective bargaining agreement.

Hiring process

• Review application and complete required steps for the hiring process.
• Participate in onboarding/training expectations for service technician boot camp.