Customer Care Representative

TL;DR

Customer Care Representative (Banking): Providing exceptional support to bank customers via phone and email with an accent on problem-solving and account management. Focus on delivering high-quality service, maintaining regulatory compliance, and contributing to a collaborative team environment.

Location: Must be based in Brighton, CO

Salary: $17.36 - $23.80 per hour

Company

A financial services organization dedicated to delivering excellence and community-focused banking solutions.

What you will do

• Respond to incoming customer calls and emails with professionalism and empathy.
• Assist customers with account openings and general banking inquiries.
• Promote bank products and services to help customers achieve financial goals.
• Maintain accurate customer records and report recurring issues to management.
• Ensure all interactions comply with bank policies and regulatory requirements.
• Work scheduled Saturday morning shifts as part of the team rotation.

Requirements

• High school diploma or equivalent.
• Strong communication and active listening skills.
• Ability to remain calm under pressure and manage multiple tasks.
• Basic computer proficiency and ability to learn new systems.
• Must be available to work on-site in Brighton, CO.

Nice to have

• 1–2 years of call center experience.
• Previous experience in the banking industry.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 401k retirement savings plan.
• Paid time off.
• Supportive team environment focused on professional growth and development.