Support Specialist

TL;DR

Support Specialist (SaaS/MedTech): Providing Tier I software support to clinicians and administrators with an accent on responsiveness and efficient ticket triage. Focus on delivering outstanding client service while navigating a highly collaborative, matrixed healthcare workforce intelligence environment.

Location: Must be based in the US. Role is remote-first, but requires in-person orientation at headquarters in Cleveland, Ohio and occasional travel to HQ.

Salary: $60,000–$75,000

Company

hirify.global is a clinical workforce intelligence company providing a real-time practitioner data network to accelerate onboarding and improve operational efficiency for healthcare organizations.

What you will do

• Resolve Tier I software issues for clients via email, chat, text, and phone.
• Maintain high responsiveness during scheduled hours of 11:00 AM - 8:00 PM ET.
• Triage and escalate support tickets according to established workflows.
• Coordinate internal requests and follow up on work in progress.
• Collaborate with team members to improve support processes and service quality.

Requirements

• Must be based in the US and able to travel to Cleveland, OH for orientation.
• Excellent written and verbal communication skills.
• Professional demeanor with experience in customer service.
• Ability to quickly learn and troubleshoot software applications.
• Must be available to work 11:00 AM - 8:00 PM ET.
• No visa sponsorship available.

Culture & Benefits

• Comprehensive health insurance and 401(k) with employer match.
• Remote work flexibility with a home office stipend.
• Flexible PTO and paid parental leave.
• Professional development reimbursement and wellness stipends.
• Commitment to diversity, equity, and inclusion through dedicated resource groups.

Hiring process

• Talent acquisition, hiring manager, team, and executive interviews.
• Reference checks and final hiring decision.