Call Center Specialist (Medtech)

TL;DR

Call Center Specialist (Medtech): Providing patient support and guiding users through prescription enrollment and fulfillment with an accent on insurance coordination and problem resolution. Focus on resolving barriers related to affordability, coordinating between healthcare providers and insurers, and ensuring HIPAA compliance.

Location: Fully On-site in Chesterfield, MO

Company

A healthcare technology company building products to make prescriptions accessible and affordable for all patients.

What you will do

• Guide patients through enrollment, onboarding, and prescription fulfillment via phone, email, and chat.
• Coordinate between patients, providers, and insurers to resolve barriers related to insurance and affordability.
• Assist with insurance verification and facilitate financial assistance programs.
• Research and resolve patient issues using internal tools while maintaining strict HIPAA compliance.
• Document all interactions and key insights to ensure a seamless patient experience.
• Identify trends or gaps in the patient journey to provide feedback for product and process improvement.

Requirements

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to learn new systems and technology quickly.
• Strong problem-solving skills and attention to detail.
• Must be based in or able to work on-site in Chesterfield, MO.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Daily onsite meal stipend.
• Free shuttle service and onsite parking.
• Pre-tax transit benefits.
• Flexible scheduling options, including 4-day workweeks.