Temporary Member Advocate (Healthcare)

TL;DR

Temporary Member Advocate (Healthcare): Providing guidance on health insurance and employer benefits to members through multiple communication channels with an accent on customer onboarding and care journey navigation. Focus on resolving complex member issues, improving product experiences through feedback, and ensuring high member satisfaction.

Location: Must be based in the US (Remote)

Salary: $55,000 per year

Company

hirify.global is a health plan solution for small and midsize businesses designed around an integrated primary care service, hirify.global Care.

What you will do

• Provide accurate guidance on health insurance and employer benefits via phone, text, chat, and email.
• Lead new customer onboarding to ensure members select appropriate health plans.
• Assist members with finding providers, resolving claims issues, and referring them to clinical care managers.
• Collaborate with the product team by providing feedback on member support issues to improve user experience.
• Ensure members feel supported and receive a high level of service throughout their healthcare journey.

Requirements

• Must be based in the United States.
• Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching (preferred).
• Excellent communication skills and proficiency with modern web applications.
• Knowledge of healthcare and insurance benefits (preferred).
• Ability to work in a fast-paced startup environment and handle evolving responsibilities.

Nice to have

• Bilingual proficiency in English and Spanish.

Culture & Benefits

• Fully distributed remote team with no return-to-office mandates.
• Direct positive impact on members' lives and high levels of member gratitude.
• Culture of curiosity, ownership, and speed.