Support Specialist (AI)

TL;DR

Support Specialist (AI): Providing technical phone support and enhancing chatbot implementations using RAG methodology with an accent on AI agent creation and customer focus. Focus on resolving complex technical issues, identifying revenue opportunities, and implementing FA2/Prosoft solutions.

Location: Kansas, United States

Salary: $65,000 - $75,000 USD per year

Company

hirify.global provides specialized software solutions across various industry verticals.

What you will do

• Provide technical phone support to customers to resolve complex issues.
• Develop and enhance AI agents and chatbots using RAG methodology for FA2 and Prosoft implementations.
• Learn, implement, and conduct training on FA2 and Prosoft software.
• Identify and communicate potential additional revenue streams and business opportunities.
• Provide regular and timely status reports on assigned work to the Manager of Support Services.

Requirements

• Must be based in Kansas, United States.
• Advanced understanding of AI agent and chatbot creation using RAG methodology.
• 2+ years of experience in technical environments or customer service fields.
• Excellent interpersonal, written, and oral communication skills.
• Strong analytical and problem-solving skills.

Nice to have

• Knowledge of Payroll and Accounts Payable (AP).
• Background or knowledge in accounting.

Culture & Benefits

• Opportunity to work in a fast-paced business environment.
• Collaborative atmosphere emphasizing strong peer relationships and teamwork.
• Professional environment focused on building strong rapport with clients.