Quality & Continuous Improvement Technician

TL;DR

Quality & Continuous Improvement Technician (Manufacturing/IT): Performing daily floor observations to identify quality escapes and process deviations with an accent on root cause analysis and SOP standardization. Focus on reducing defect rates, implementing corrective actions in ERP/WMS systems, and supporting ISO 9001 audits.

Location: Fully on-site in Libertyville, Illinois, USA

Company

hirify.global is a provider of engineered solutions and technology integration services.

What you will do

• Conduct daily floor observations across operations to identify quality escapes, process deviations, and recurring defects.
• Act as a first-responder for quality issues to resolve problems quickly and minimize downstream impact on product flow.
• Document non-conformances, root causes, and corrective actions within the internal ERP/WMS system.
• Collaborate with supervisors and technicians to implement process improvements and standardize operating procedures (SOPs).
• Track and trend quality metrics, such as defect rates and rework frequency, for the Quality Manager.
• Support internal QMS audits and participate in continuous improvement initiatives using root cause analysis, 5-Why, and PDCA.

Requirements

• High school diploma or GED with 1–3 years of experience in a warehouse, manufacturing, or technology integration environment.
• Working knowledge of ISO 9001 quality management principles and documentation practices.
• Experience using ERP or WMS software for logging, tracking, and reporting.
• Ability to read and interpret work instructions, SOPs, and assembly drawings or test procedures.
• Daily physical presence in the Libertyville facility is required.
• Ability to stand and walk for extended periods and occasionally lift up to 20 lbs.

Nice to have

• Associate’s degree in a technical or related field.
• Experience working within an ISO 9001-certified quality management system.
• Familiarity with Lean or continuous improvement concepts.

Culture & Benefits

• Standard USA employment benefits.
• Inclusive environment that embraces diversification of ideas and perspectives.
• Opportunity to work cross-functionally with Quality Engineers and operational leads.
• Fast-paced environment with a focus on proactive issue escalation and resolution.