Senior Strategic Account Manager (Fintech)

TL;DR

Senior Strategic Account Manager (Fintech/AI): Managing a portfolio of high-ARR, complex enterprise accounts for a data operating platform with an accent on C-suite relationship management and the definition of functional engagement standards. Focus on driving commercial outcomes, resolving high-stakes account escalations, and building repeatable playbooks for global financial institutions.

Location: Hybrid (New York)

Company

hirify.global is a data operating platform that leverages AI/ML to organize enterprise data into actionable information for risk, compliance, and growth for multinational companies.

What you will do

• Own a portfolio of 3-5 Tier 1 and Tier 2 accounts with combined ARR of $3M+ across multiple geographies and products.
• Independently lead and sustain trusted advisory relationships with C-suite and Head-of level leaders at global financial institutions.
• Define engagement standards, vertical playbooks, and quality benchmarks for the Strategic Account Management function.
• Act as the primary escalation point and field resource for the most complex or at-risk account situations.
• Drive renewal and expansion strategies grounded in customer intelligence and value-led commercial plays.
• Participate in hiring calibration and mentor team members on commercial reasoning and executive engagement.

Requirements

• Expert-level understanding of multi-product, multi-region deployments of communications and trade surveillance for Tier 1 financial institutions.
• Proven experience independently building relationships with senior compliance, risk, and technology leaders.
• Ability to define and codify account management processes, benchmarks, and operational frameworks.
• Experience in intervening in at-risk accounts to stabilize and resolve commercially significant crises.
• Must be based in or be able to work from the New York office (Hybrid).

Culture & Benefits

• Highly competitive compensation package.
• Fully covered health insurance for the employee and their family.
• Generous time-off policy and flexible work schedules.
• High-impact role within a global mission focused on bold innovation.

Hiring process

• Initial screening regarding salary, location, experience, and values alignment.
• Deep dive interviews into critical technical and behavioral competencies.
• Practical work task simulation activity discussed with a group of managers.
• Final meetings with senior leadership.