Head Of Product Operations (SaaS)

TL;DR

Head of Product Operations (SaaS): Building and maintaining the operational infrastructure for the product organization with an accent on data analytics, product lifecycle processes, and PM onboarding. Focus on creating scalable, repeatable systems that enable engineering, product, and design teams to operate efficiently without founder intervention.

Location: Must be based in or able to work from New York, NY (Hybrid)

Salary: $200,000–$240,000

Company

hirify.global provides a modern, AI-powered software platform specifically designed for the hospitality industry.

What you will do

• Own the end-to-end analytics stack, including instrumentation standards, metric definitions, and dashboard hygiene.
• Manage the alpha to GA product lifecycle process and facilitate communication between product and go-to-market teams.
• Design and implement a repeatable onboarding program for new product managers.
• Establish a voice-of-customer feedback loop across support, GTM, and product teams.
• Execute high-leverage cross-functional initiatives such as annual planning and team offsites.

Requirements

• 7+ years of experience in product operations, strategy, or analytics, ideally within a complex B2B SaaS environment.
• Strong proficiency in SQL and hands-on experience with BI tools like Amplitude, Looker, or Omni.
• Proven track record of building durable infrastructure and KPI frameworks.
• Ability to manage complex lifecycle processes across multi-product organizations.
• Excellent communication skills with the ability to translate operational data into actionable frameworks for stakeholders.

Nice to have

• Experience in hospitality tech or enterprise SaaS with strategic accounts.
• Background in scaling product analytics at growth-stage companies.

Culture & Benefits

• Monthly company-wide days off to ensure work-life balance.
• Budget provided for personal goal achievement through the Self Improvement Club.
• Travel stipends for visiting offices in New York, San Francisco, or Dallas.
• Credits for personal stays at hotels using Canary software.
• Professional development budget for cross-functional learning.