Account Manager Fitness Industry (SaaS)

TL;DR

Account Manager (Fitness SaaS): Managing existing customers in the fitness industry to maximize software value and business growth with an accent on commercial relationship building and revenue expansion. Focus on identifying upsell/cross-sell opportunities, leading renewal conversations, and delivering tailored product demonstrations.

Location: Hybrid (Amsterdam, NL). Must be based in the Netherlands and work from the Amsterdam office approximately 2 days per week.

Company

A leading innovator in digital health & fitness SaaS serving trainers, studios, and clubs worldwide.

What you will do

• Build and maintain strong commercial relationships with existing fitness customers.
• Identify opportunities for platform expansion, upsells, and cross-sells.
• Lead renewal negotiations and guide opportunities through to closing.
• Conduct tailored product demonstrations based on specific customer needs.
• Manage pipeline and performance using Salesforce.
• Collaborate with Customer Success to improve retention and reduce churn.

Requirements

• Experience in the health, sports, or fitness industry (e.g., gym manager, personal trainer).
• Deep understanding of fitness business operations (studios, gyms, trainers).
• Fluency in Dutch and English (hard requirement).
• Proven ability to build relationships with clients or members.
• Strong communication skills for phone, video, and presentations.
• Must be based in the Netherlands for hybrid office attendance.

Nice to have

• Experience in SaaS, B2B environments, or consultative selling.
• Background in account management or sales.

Culture & Benefits

• 25 paid vacation days with the option to buy more.
• Pension scheme and 8% holiday allowance.
• Home office setup and dedicated work-from-home allowance.
• Monthly gym contribution and free on-demand workouts.
• Possibility to work from abroad (within Europe) for up to 12 weeks per year.
• Unlimited on-demand coaching with psychologists via OpenUp.

Hiring process

• Screening call with Recruitment.
• First interview with the Sales Director Benelux.
• Second interview including a role play with the Sales Director and a team member.
• Final interview with the Chief Revenue Officer.