Insurance Executive

TL;DR

Insurance Executive: Providing expert broker service and administrative support for high-net-worth insurance products with an accent on inbound communication and workflow management. Focus on delivering exceptional customer service, triaging underwriting requests, and building strong relationships with brokers.

Location: Must be based in or able to commute to York, UK. The role follows a hybrid working model, requiring 4-5 days per week in the office during the initial 5-month training period, transitioning to a minimum of 2 days per week thereafter.

Company

hirify.global is a leading specialist insurance brand known for providing tailored coverage for diverse clients, ranging from high-net-worth individuals to innovative technology companies.

What you will do

• Deliver best-in-class service to brokers via telephone, email, webchat, and social media.
• Manage client enquiries and policy adjustments efficiently and professionally.
• Build rapport and demonstrate empathy to encourage broker advocacy and retention.
• Triage requests to underwriting teams and handle enquiries within your authority.
• Develop and maintain deep knowledge of insurance products to provide informed support.
• Collaborate internally with Underwriting, Claims, and Operations teams.

Requirements

• Must be based in or able to commute to York, UK.
• Proven experience in a customer or client-focused environment.
• Excellent verbal and written communication skills with high standards of grammar.
• Strong ability to take ownership and manage individual workloads.
• Team-oriented mindset with a focus on continuous improvement.
• Ability to learn quickly and challenge norms to improve service delivery.

Nice to have

• Previous experience in organizations known for innovative customer service excellence.
• Experience working within companies with strong brand values.

Culture & Benefits

• Hybrid working model designed to balance structure, sociability, and flexibility.
• Comprehensive training provided, making insurance experience optional.
• Supportive team culture focused on empathy, trust, and professional development.
• Commitment to diversity and an inclusive work environment.