Customer Experience Specialist

TL;DR

Customer Experience Specialist: Providing expert guidance and support to car sellers and dealers on an online marketplace with an accent on building rapport and resolving complex inquiries. Focus on utilizing AI-powered tools to ensure a seamless, efficient, and stress-free car selling experience for all users.

Location: Must be based in or able to commute to Brighton, UK (Hybrid: 1 day per week remote).

Salary: £26,000 starting salary plus commission.

Company

hirify.global is the UK’s fastest-growing used car marketplace, connecting private sellers with verified dealers through a technology-led platform.

What you will do

• Build genuine connections with car sellers and dealers to foster trust.
• Guide customers through the online platform to ensure a smooth selling journey.
• Utilize initiative and problem-solving skills to address customer challenges.
• Maintain data accuracy and operational efficiency within CRM systems.
• Champion the customer experience by identifying and implementing service improvements.

Requirements

• Must be based in or able to commute to Brighton, UK.
• Strong communication skills across phone, email, and chat.
• Detail-oriented mindset with a focus on accuracy.
• Ability to learn quickly and thrive in a collaborative team environment.
• Genuine passion for helping people and building rapport.

Culture & Benefits

• Hybrid work policy with 1 day per week remote.
• Comprehensive BUPA health insurance and pension scheme.
• Generous parental benefits including 6 months full paid maternity leave.
• Stock options to share in company growth.
• Sea-front office in Brighton with regular social events, massages, and free snacks.

Hiring process

• Initial 30-minute casual chat to discuss experience.
• Final 60-minute interview including a skills-based assessment or role-play exercise.