Claims Handler

TL;DR

Claims Handler (Finance): Managing the end-to-end claims journey for customers with an accent on empathy, precision, and regulatory compliance. Focus on liaising with financial providers, assessing complex documentation, and ensuring timely resolution of redress offers.

Location: Must be based in or able to commute to Warrington, UK (Hybrid)

Salary: £24,023

Company

A professional financial services firm dedicated to supporting customers through claims processes.

What you will do

• Guide customers through the claims journey with empathy and professionalism.
• Liaise with financial service providers and regulatory bodies like the Financial Ombudsman Service.
• Review and assess key documents, including Final Response Letters and FOS outcomes.
• Maintain accurate records within the internal CRM system.
• Manage time-sensitive tasks, including redress offers and final decisions.
• Communicate effectively with stakeholders via phone, email, and post.

Requirements

• 1+ year of experience in claims or customer service roles.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to manage deadlines and work proactively.
• Must be based in or able to commute to Warrington, UK.

Culture & Benefits

• Hybrid working model for improved work-life balance.
• 25 days of annual leave plus bank holidays.
• Holiday buy scheme.
• Paid parking and modern office facilities.
• Supportive team environment with a focus on professional growth.