Associate AI Success Manager (Adtech)

TL;DR

Associate AI Success Manager (Adtech): Supporting enterprise brand and agency accounts by driving platform adoption and delivering actionable insights with an accent on client education and reporting. Focus on translating complex AI-generated brand visibility data into strategic recommendations to ensure client success and account growth.

Location: Must be based in the NYC area and available to work in-office 3x/week at our Flatiron location.

Salary: $70,000–$90,000, plus equity and commission.

Company

hirify.global is an AI discovery platform for marketers, founded by industry leaders to help brands navigate and optimize their presence in AI-powered search results.

What you will do

• Support Senior AI Success Managers in servicing large enterprise brand and agency accounts.
• Assist with client onboarding sessions and ongoing touchpoints to drive platform adoption.
• Educate clients on how their brand appears in AI-generated responses and interpret platform insights.
• Prepare client-ready reporting, briefs, and recommendations based on KPIs.
• Act as a responsive point of contact for day-to-day client inquiries and account operations.
• Collaborate with product and engineering teams to relay client feedback and shape the roadmap.

Requirements

• Must be based in NYC and available to work in-office 3x/week.
• 1–3 years of experience in Customer Success, Account Management, or a similar client-facing SaaS role.
• Strong written and verbal communication skills with experience presenting to stakeholders.
• Genuine curiosity about AI and LLMs with enthusiasm for using AI tools in daily workflows.
• Highly organized, detail-oriented, and comfortable managing multiple workstreams.
• Collaborative and coachable mindset with a desire to grow into independent account ownership.

Nice to have

• Experience supporting accounts for holding companies or agency groups.
• Background in adtech, martech, SEO tools, or content strategy.
• Hands-on familiarity with AI/LLM tools like ChatGPT, Claude, or Perplexity.

Culture & Benefits

• Top-tier Medical, Dental, and Vision coverage.
• HSA/FSA accounts and commuter benefits.
• Generous Paid Time Off policy.
• Culture focused on curiosity, velocity, empathy, openness, and ownership.
• Direct mentorship from senior team members in a high-growth startup environment.