Junior Technical Support Engineer (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Junior Technical Support Engineer (SaaS): Resolving complex customer technical issues regarding connectors, data pipelines, and integrations with an accent on systemic root cause diagnosis and AI-driven support optimization. Focus on refining AI bot flows, prompt engineering, and bridging the gap between customers and engineering teams.
Location: Must be based in Singapore (Hybrid)
Company
is an end-to-end marketing intelligence platform that streamlines marketing data for over 200,000 businesses worldwide.
What you will do
- Own the resolution of complex technical issues, including connector failures, data pipeline breaks, and authentication errors.
- Diagnose root causes systematically and communicate findings to both non-technical customers and engineering stakeholders.
- Review AI-generated support responses for accuracy and help define autonomous AI query handling.
- Contribute to prompt engineering for technical bot flows, refining diagnostic questions and response templates.
- Maintain technical documentation, FAQs, and resolution guides to reduce repeat contact.
- Write structured bug reports with clear reproduction steps for the Engineering team.
Requirements
- 1 year of experience in technical/customer support, solutions engineering, or technical operations, ideally in a SaaS environment.
- Familiarity with APIs, OAuth authentication, data pipelines, or schema structures.
- Strong ability to investigate, reproduce, and diagnose technical issues under ambiguity.
- Excellent communication skills to translate technical complexity for diverse audiences.
- Must be based in Singapore.
Nice to have
- Familiarity with Google Sheets, BigQuery, Looker Studio, Meta Ads, or Google Ads.
- Experience with Zendesk or similar ticketing platforms.
- SQL or basic scripting ability.
- Experience with self-serve support models or help center management.
Culture & Benefits
- Competitive compensation package, including equity.
- Health care benefit and leisure time insurance.
- Annual personal learning budget for career development.
- Sports and wellbeing allowance.
- Home office allowance for eligible remote locations.
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