Member Support Specialist (Medtech)

TL;DR

Member Support Specialist (Medtech): Assisting members with account management and health journey troubleshooting via chat, email, and phone with an accent on empathetic problem solving and high-quality member experience. Focus on meeting success metrics for QA and productivity while navigating internal clinical systems.

Location: Remote (USA). Excluded states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI

Salary: $18 – $23 per hour

Company

hirify.global transforms type 2 diabetes and weight-loss care through innovations in technology, personalized nutrition, and virtual care delivery.

What you will do

• Provide member support via live chat, email, and outbound phone calls.
• Troubleshoot account issues and resolve member difficulties.
• Escalate critical member concerns to appropriate internal teams and stakeholders.
• Maintain and meet internal success metrics for quality assurance, response times, and productivity.
• Develop deep subject matter expertise in Virta's treatment and product offerings.

Requirements

• 1-3 years of experience in a direct customer-facing role.
• Proficiency with digital tools and systems, preferably Zendesk.
• Strong written and verbal communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Must be based in the US, excluding AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, and WI.

Culture & Benefits

• Remote-first company culture with office hubs in Denver and San Francisco.
• Values-driven environment focusing on a "people first" approach and "no ego".
• Emphasis on ownership, transparency, and evidence-based decision-making.
• Culture of rapid iteration and prioritization of real impact over busy work.