Senior Director, Strategic Client Success (Mental Health)

TL;DR

Senior Director, Strategic Client Success (Mental Health): Leading the Strategic Client Success group to manage the largest employer relationships with an accent on retention, growth, and long-term strategic value. Focus on coaching high-performing client executives, driving commercial performance, and advocating for client needs across product and clinical teams.

Location: Must permanently reside in the US full-time. Remote available; Hybrid model (3 days/week in office) for candidates in the greater San Francisco area.

Salary: $153,990–$195,000 base + quarterly variable compensation + equity

Company

A mental health support platform combining evidence-based content, clinical care, and innovative technology to provide accessible support worldwide.

What you will do

• Lead and develop the Strategic Client Success team, fostering a high-performing culture and setting performance standards.
• Oversee strategic account planning to drive long-term value and retention for the largest employer clients.
• Manage commercial performance, including renewals, revenue retention, and expansion opportunities.
• Partner with Revenue Operations to build scalable processes, playbooks, and reporting infrastructure.
• Act as an executive partner and strategic advisor to C-suite stakeholders and third-party brokers.
• Collaborate cross-functionally with Product, Clinical, and Marketing teams to serve as the Voice of the Customer.

Requirements

• 12+ years of experience in strategic client-facing roles such as Strategic Account Management or Customer Success.
• Experience with Employee Assistance Programs (EAPs) is required.
• 3+ years of people leadership experience managing revenue and retention targets.
• Proven track record managing Fortune 100 accounts ($1M+ recurring revenue).
• Deep understanding of the mental health landscape and payment models.
• Must permanently reside in the US full-time.

Culture & Benefits

• Competitive compensation including base salary, stock awards, and quarterly variable pay.
• Comprehensive healthcare coverage and retirement savings match.
• Monthly wellness stipend and lifetime hirify.global membership.
• Generous parental leave and a collaborative, inclusive culture.