Principal Product Manager (Fintech)

TL;DR

Principal Product Manager (Fintech): Transforming end-to-end service experiences for Money and Workforce customers with an accent on service design frameworks and support strategy. Focus on optimizing customer resolution journeys, applying design thinking to drive retention, and integrating customer friction insights into product development.

Location: Mountain View, California or San Diego, California

Salary: $230,000 – $328,500

Company

hirify.global is a global financial technology platform powering prosperity for millions of customers through products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Lead the formulation and execution of a comprehensive service experience strategy for Money Movement and Payroll products.
• Develop and mature support strategies to ensure rapid and effective customer resolution.
• Apply design thinking and Jobs to be Done (JTBD) frameworks to create hirify.globalive service experiences.
• Collaborate with Product Management, Marketing, and Service Delivery teams to design holistic solutions.
• Analyze service experience and monetization metrics to identify growth and retention opportunities.
• Partner with the Virtual Expert Platform team to integrate technology that enhances service delivery.

Requirements

• 5+ years of leadership experience in a SaaS or services-based organization (Product Management, Customer Success, or similar).
• Proven expertise in service experience strategy, CX design, and service delivery.
• Proficiency in customer journey mapping, service blueprints, and market research methodologies.
• Strong cross-functional leadership skills to drive organizational alignment and growth.
• Experience working with customer support organizations and operational teams.
• Undergraduate degree in business, technical, or science discipline (MBA preferred).

Nice to have

• Familiarity with payments, bill pay, or financial management products.

Culture & Benefits

• Competitive compensation package with a strong pay-for-performance reward approach.
• Eligibility for cash bonuses and equity rewards.
• Comprehensive benefits program for full-time employees.
• Focus on fair pay through regular diversity and gender comparisons.