Team Lead, Technical Services (Security)

Location: Onsite at the Chelmsford, Massachusetts office, United States. The role includes 10–15% travel, including international travel, and follows an 11:30 a.m. to 8:00 p.m. shift.

Salary: $85,000–$95,000 annually.

Company

hirify.global develops network technology solutions for video surveillance, access control, intercom, audio systems, and intelligent security analytics.

What you will do

• Lead, coach, and mentor technical services team members while promoting continuous learning.
• Manage daily team direction, performance, conflict resolution, schedules, and work assignments.
• Oversee technical service requests, escalations, complex inquiries, and customer support quality.
• Analyze and present operational metrics to improve efficiency and service delivery.
• Conduct performance assessments, identify training needs, and create individual development plans.
• Recruit and onboard staff while building a positive, collaborative, and growth-oriented team culture.

Requirements

• Bachelor’s degree or equivalent experience in computer science, IT, or a related field.
• At least 5 years of professional experience in a service or support environment.
• At least 2 years of people leadership experience.
• Coaching-oriented leadership skills, strategic thinking, emotional intelligence, resilience, and accountability.
• Ability to solve problems and collaborate cross-functionally.
• Ability to work onsite in Chelmsford, Massachusetts, on the designated 11:30 a.m. to 8:00 p.m. shift.

Nice to have

• Experience in the IT or security industry.
• Experience with Salesforce or other support ticketing systems.
• Presentation, people engagement, data analysis, and proactive customer engagement skills.
• Spanish language skills.

Culture & Benefits

• Employer-provided training and tuition reimbursement.
• Health, dental, vision, fitness, and wellness programs.
• Paid parental leave and dependent care reimbursement.
• Vacation benefits and a three-week sabbatical after five years, recurring every five years.
• 401(k) program with employer matching.
• Reasonable accommodations are available for individuals with disabilities; the role may occasionally require lifting 20–25 lbs.